Terms of Service

Last updated 1 July 2026. This document is provided as an example of the structure this site's CMS produces and should be reviewed by your own counsel before publication. Where a signed master agreement exists between BasinWright and a customer, that agreement prevails over these terms.

1. Scope

These terms govern use of basinwright.com, the developer portal at app.basinwright.com, and the BasinWright platform where no separate signed agreement applies. By creating an account or using the services you accept them.

2. Accounts and subscriptions

Access to the developer portal — documentation, API reference, SDKs, the CLI, the Terraform provider and code samples — requires an active subscription. Subscriptions are per organisation, and credentials may not be shared outside it.

You are responsible for activity under your credentials, for keeping them secure, and for notifying us promptly of any suspected compromise.

3. Acceptable use

You may not use the services to:

• break any applicable law, or to infringe anyone's rights;
• attempt to circumvent access controls, rate limits or isolation boundaries;
• generate material that facilitates serious harm, including weapons development, targeted harassment or the sexual exploitation of children;
• present model output as human-authored where doing so is deceptive and materially affects someone's decisions;
• benchmark or resell the services without our written agreement.

We may suspend access where use presents an immediate risk to the platform, to other customers or to third parties. Where we do, we will tell you why and what would restore it.

4. Your data and your artefacts

You retain all rights in the data you provide.

You own the artefacts derived from it: model weights trained or tuned on your data, prepared training corpora, the resolved entity graph, evaluation suites, pipeline and agent definitions, and the decision history your estate produces. These are made available to you continuously in open, documented formats — not only on termination.

We do not use your data to train models for any other party, and we do not pool it across customers.

5. Our intellectual property

We retain all rights in the platform itself: the control plane, the runtime, tooling, documentation and any base model weights we have licensed from third parties. Nothing in these terms transfers those rights, and the ownership position in clause 4 does not extend to them.

6. Third-party models and services

Some workloads are served by third-party model providers. The applicable provider terms are stated on the route and in the documentation. Where zero-retention terms are available from a provider we use them by default; where they are not, the position is stated before you can route to that provider.

7. Service levels and support

Service level commitments, severity definitions and response targets are as published on the Support page for standard tiers, or as set out in your agreement. Starter tier is provided without a service level commitment.

8. Fees

Fees are as quoted at purchase. Usage-based charges are billed in arrears; committed capacity is billed in advance. Fees exclude taxes. Overdue amounts may attract interest at the statutory rate.

9. Changes to the services

We may change the services, and we publish material changes in the release notes. Deprecations are announced with the replacement and a removal date on the release that announces them, with a minimum of six months before removal for anything with a stable interface.

10. Term and termination

Subscriptions run for the term selected and renew unless cancelled before the renewal date. Either party may terminate for material breach not cured within 30 days of written notice.

On termination, your artefacts remain yours. Because they are made available continuously under clause 4, there is no export window to run against — but we will assist with a final transfer on request for 90 days after termination.

11. Warranties and disclaimers

We warrant that we will provide the services with reasonable skill and care, in accordance with the documentation, and in compliance with applicable law.

Model outputs are probabilistic. We do not warrant that any output is accurate, complete or fit for a particular purpose, and you are responsible for the controls you place around outputs used in consequential decisions. Except as expressly stated, the services are provided without further warranties to the extent permitted by law.

12. Liability

Neither party excludes liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be excluded.

Subject to that, neither party is liable for indirect or consequential loss, or for loss of profit, revenue, goodwill or anticipated savings. Each party's total liability in any twelve month period is limited to the fees paid or payable in that period.

13. Confidentiality

Each party will protect the other's confidential information with at least the care it applies to its own, and use it only to perform under these terms. This survives termination for three years, and indefinitely for anything that is a trade secret.

14. Governing law

These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction, without prejudice to any mandatory rights you have in your country of residence.

15. Contact

legal@basinwright.com